Information for Prospective Members
1-888-815-5510 (toll-free)
Monday-Friday, 8:30a-5p
Member Services
1-800-818-8589 (toll-free)
Monday-Friday, 8:30a-5p
Mail Order: 1-877-880-7007 (toll-free)
Boston: 617-562-5300
Hanscom: 781-274-9102
1-800-538-9552 (toll-free)
Mental Health Self-Referrals
1-800-208-9565 (toll-free)
Monday-Friday, 8a-5p
Administrative Offices
US Family Health Plan
77 Warren Street
Boston, MA 02135
Business Correspondence
US Family Health Plan
PO Box 9195
Watertown, MA 02471-9900

Contacts for Providers


US Family Health Plan
PO Box 9195
Watertown, MA 02471-9195

Member & Provider Services

toll-free: 1-800-818-8589
Monday-Thursday, 8am-5pm
Friday, 10am-5pm

Manager, Provider Relations and Contracting

Billy Partain, RN
tel: 617-562-5548
cell: 617-992-1882
fax: 857-273-5736

Provider Relations Specialist

Stephanie Tooley
cell: 617-992-1883

Care Coordinator

Requests for plan authorizations, initial benefit requests
Lexi Lew-Murphy
tel: 617-562-5583
fax: 855-270-5470


Please identify patient as a US Family Health Plan member
toll-free: 1-800-672-1515

Care Management

toll-free: 1-888-766-9818

Home Delivery Pharmacy

toll-free: 1-877-880-7007
fax: 617-562-5296

Mental Health

Members self refer using this Tufts Health Plan number for a list of network providers
toll-free: 1-800-208-9565