Information for Prospective Members
1-888-815-5510 (toll-free)
Monday-Friday, 8:30a-5p
Member Services
1-800-818-8589 (toll-free)
Monday-Friday, 8:30a-5p
Mail Order: 1-877-880-7007 (toll-free)
Boston: 617-562-5300
Hanscom: 781-274-9102
1-800-538-9552 (toll-free)
Mental Health Self-Referrals
1-800-208-9565 (toll-free)
Monday-Friday, 8a-5p
Administrative Offices
US Family Health Plan
77 Warren Street
Boston, MA 02135
Business Correspondence
US Family Health Plan
PO Box 9195
Watertown, MA 02471-9900

For Providers

Claims & Appeals

US Family Health Plan PO Box 9195 Watertown, MA 02471-9900

Member & Provider Services

toll-free: 1-800-818-8589 Monday-Thursday, 8:00a-5p Friday, 10:00a-5p

Manager, Provider Relations and Contracting

Billy Partain tel: 617-562-5548 cell: 617-992-1882 fax: 857-273-5736

Provider Relations Representative

Stephanie Shapiro tel: 617-562-5254 cell: 617-992-1883

Care Coordinator

Requests for plan authorizations, initial benefit requests Lexi Lew-Murphy tel: 617-562-5583 fax: 855-270-5470


Please identify patient as a US Family Health Plan member toll-free: 1-800-672-1515 fax: 617-972-9409

Case Management

toll-free: 1-888-766-9818

Home Delivery Pharmacy

toll-free: 1-877-880-7007 fax: 617-562-5296

Mental Health

Members self refer using this Tufts number for a list of network providers toll-free: 1-800-208-9565