US Family Health Plan exists for one reason: to provide high quality care and service to our members. It’s an ongoing mission that we take seriously. Year after year, our patient satisfaction ratings are among the highest of any health plan, military or otherwise, in the nation. If you ever have questions or problems, just give us a call. Our Member Services staff is located right here in Boston, and instead of automated phone menus you’ll reach an actual person who can help you.

  • Toll free: 1-800-818-8589
  • Hours: Monday through Friday from 8:30 a.m. to 5:00 p.m.

Member Updates

What’s new at US Family Health Plan? Look for news, updates, and special announcements here.

Member Handbook

The latest edition of our Member Handbook is available as a pdf file which you can search online or download to your computer.

Urgent-Care Clinics

How to obtain referrals for urgent-care clinics.

Point of Service (POS) Option

If you receive unauthorized, out of network care for non-emergency services, some of the cost may be covered under Point of Service.

Pharmacies and Medications

How to get your prescriptions filled—and where.


For details on how the Plan works—how to get a referral, how to use the POS option, etc.—check here.

Health and Wellness Materials

Practical information and resource lists about common health concerns, including Chronic Obstructive Pulmonary Disease (COPD), high blood pressure, and seasonal affective disorder.

U Magazine

Our member magazine, called U, is full of practical health, fitness, and nutrition tips, and helps keep you up-to-date on plan benefits and government activity that may affect them.More

Secure Member Portal

We’ve added some self-service capabilities for your convenience. Register for the secure member portal, and you can check referrals or claims, request a replacement ID card, change your PCP, and more.More

Need assistance?

We’re happy to help.

Contact Member Services