Every year, US Family Health Plan members respond to the CAHPS® survey of commercial adult health plans in the United States. Their responses provide us with crucial information about how we’re doing and what we can do better.

For over a decade, our members have placed us in the 99th percentile for Member Satisfaction. Their confidence and means the world to us. And we promise to continue to provide world-class care and service to those who place their trust in us.


“It’s so nice to come in and talk to a real person. We always come in!”

Sheila Bracy
Bridgewater, Mass.


Elaine Williams, MPH

Member Relations Specialist

Elaine has been guiding our members and prospective members for nearly two decades. A firm believer in service to others as a key life principle, she has helped thousands of our members understand how to make the most of their health care benefit. She loves Reggae and gospel music, cooking (especially Jamaican specialties), and taking care of her son, K'von.