We couldn't be prouder of our 99th percentile ranking for Member Satisfaction.
Every year, US Family Health Plan members respond to the CAHPS® survey of commercial adult health plans in the United States. Their responses provide us with crucial information about how we’re doing and what we can do better.
For over a decade, our members have placed us in the 99th percentile for Member Satisfaction. Their confidence and means the world to us. And we promise to continue to provide world-class care and service to those who place their trust in us.
“It’s so nice to come in and talk to a real person. We always come in!”