We provide the full TRICARE Prime benefit, including doctor visits, hospitalizations, emergency care, and prescription medications to nearly 15,000 members in southern New England. Tufts Health Plan, our third-party administrator, provides claims processing, referral management, and member-relations services.

The Plan is available to families of active-duty service members and to retired service members and their families.

Provider Manual

Providers can find information about referral management, billing, our complex care management programs, and appeals in our Provider Manual. Billy Partain and Stephanie Tooley are also available to answer your questions by phone or e-mail.

Provider Manual

Billy Partain, RN

Provider Relations and Contracting Manager

Billy Partain, who has 20 years of experience in provider relations, joined US Family Health Plan in 2001. He lives in Providence, Rhode Island, where he enjoys gardening and listening to Yacht rock in his down time.

E-mail Billy

Stephanie Tooley

Provider Relations Specialist

Stephanie, who lives in Swansea, Massachusetts, enjoys working out, going for walks, and being a mom to her one-year-old son, Ryker. She's been with US Family Health Plan since 2014.

E-mail Stephanie