Because of COVID-19 concerns and current strains on health care offices, you may want to talk with a doctor about an urgent, non-emergency health concern without leaving your home.

Your usual in-network primary care provider may be providing you with telephone consultations or consultations by video on your phone or computer, also known as “telehealth” services. We urge you to use these services for urgent, non-emergency issues if the services are available to you. Please keep in mind that telehealth services may not be used for preventive or routine care, such as an annual physical.

If you have an urgent, non-emergency health concern, and it is outside of your doctor’s usual business hours, you have access to Teladoc virtual health care to supplement your usual in-network care.  You may also use Teladoc services during ordinary business hours if your doctor does not provide telehealth services.  The information below and in the FAQs at the right will help you understand how Teladoc works.

Please remember that our 24-Hour Nurse Advice Line at 1.866.767.4546 is also available to US Family Health Plan members to answer basic health questions (Does my cut need stitches? Should I worry about this rash?). Registered nurses are available to talk with you by phone every day, all day and night.

What conditions can you talk about with a Teladoc doctor?

Urgent but not an emergency

The conditions you might want to talk about with a Teladoc doctor are the kinds of concerns you might ordinarily bring to an urgent-care clinic outside of your doctor’s usual hours. These concerns might be, for example, a urinary tract infection, a sore throat, sinus problems, pink eye, or allergies.

Teladoc and COVID-19

If you have mild, flu-like symptoms, please call your doctor before you go to a health care facility. If it is outside of your doctor’s business hours, you can consult virtually with a Teladoc doctor about your symptoms or if you have questions about COVID-19.

Behavioral health

Behavioral health consultations with behavioral health specialists for conditions like anxiety are also available. Behavioral Health Teladoc services are not available for children under age 18. US Family Health US Family Health Plan members who need help finding a Behavioral Health specialist who provides telehealth services for a child under age 18 should call Member Services.


Teladoc also provides virtual consultations with pediatricians for urgent but not emergency matters.


You can schedule a virtual visit with a dermatologist for skin conditions like a rash or infection, eczema, or acne.

Who are the Teladoc doctors?

Teladoc doctors are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

Teladoc behavior health specialists include psychiatrists, psychologists, counselors, clinical social workers, and therapists. (Of these, only psychiatrists can prescribe medications.)

Can Teladoc doctors prescribe medications?

Yes. If the doctor prescribes medication, the prescription is submitted electronically (SureScripts) or by phone to the US Family Health Plan Home Delivery Pharmacy (maintenance medications ) or a retail pharmacy (urgent or one-time prescriptions).

Do I need a referral?

No referrals are necessary to use Teladoc.

What is my copay?

US Family Health Plan members are not required to pay copays to use the Teladoc service.

How do I use Teladoc?

Start by registering in the box at the right.

Download the Teladoc app

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