Important COVID-19 Information

If you have symptoms of COVID-19, have been in close contact with a person sick with COVID-19, or traveled to an area with widespread or ongoing community spread of COVID-19, do not make an appointment or walk into your provider's office. Instead, stay at home and call your provider's office so they can assess your symptoms. Members may also call the 24-Hour Nurse Advice Line at 1.866.767.4546.

Addition of Audio-Only Health Care Visits

US Family Health Plan is now covering audio-only telehealth services. This allows members to continue care with in-network providers who may not usually use telemedicine. It allows members who don’t have in-home technology, such as smartphones or computers, or who are in rural areas without broadband internet, to access care. 

All cost sharing and copayments will be waived for audio-only telehealth services, just as they have been waived for other telehealth services (requiring both live video and audio). The waiver of cost sharing and copayments, effective May 12, 2020, is temporary and will expire upon the expiration of the President’s National emergency for the COVID-19 outbreak.

Copayments Waived for Telehealth Services

Effective May 12, 2020, all cost sharing and copayments will be waived for all covered in-network telehealth services. This temporary waiver will expire upon the expiration of the President’s national emergency for the COVID-19 outbreak.

Telehealth from Teladoc®

Starting April 1, 2020, US Family Health Plan is providing access to virtual health care for certain urgent, non-emergency concerns using Teladoc®. Learn more. 

COVID-19 Resources

These government resources are updated often:

Centers for Disease Control (CDC)


Massachusetts Department of Public Health

State of Rhode Island Department of Health