Open Season is November 8 - December 13, 2021

for the 2022 Plan Year (January 1 - December 31, 2022). If you are already a member of US Family Health Plan and wish to remain enrolled, you don't need to take any action. You will be automatically re-enrolled in US Family Health Plan unless you choose to switch to a different plan.

Telehealth from Teladoc® and from US Family Health Plan providers

Since April 1, 2020, US Family Health Plan has provided access to virtual health care for certain urgent, non-emergency concerns using Teladoc®. Learn more. 

Important Information About COVID-19 Vaccinations and Treatment

As of December 3, 2021, Massachusetts has deployed three free mobile clinics (Fall River, Holyoke, and Everett) providing monoclonal antibody treatment for high-risk individuals who have been exposed to or have COVID-19. These therapies have been shown to be effective in reducing the severity of the disease and in keeping COVID-19-positive individuals from being hospitalized. Referral from a health care provider is required. Learn more about these mobile clinics as well as brick-and-mortar locations that administer the antibody treatment (including St. Anne's Hospital in Fall River) at

As of November 19, 2021, booster shots are available to all adults 18 and older who received the Pfizer or Moderna vaccine, if at least six months have passed since their second dose. They are also eligible if they have received the single-dose J&J vaccine, if at least two months have passed since they received the vaccine.

In Massachusetts, to find places to receive a booster, go to  In Rhode Island, go to

Important COVID-19 Information

If you have symptoms of COVID-19, have been in close contact with a person sick with COVID-19, or traveled to an area with widespread or ongoing community spread of COVID-19, do not make an appointment or walk into your provider's office. Instead, stay at home and call your provider's office so they can assess your symptoms. Members may also call the 24-Hour Nurse Advice Line at 1.866.767.4546.

Addition of Audio-Only Health Care Visits

US Family Health Plan is now covering audio-only telehealth services. This allows members to continue care with in-network providers who may not usually use telemedicine. It allows members who don’t have in-home technology, such as smartphones or computers, or who are in rural areas without broadband internet, to access care. 

All cost sharing and copayments will be waived for audio-only telehealth services, just as they have been waived for other telehealth services (requiring both live video and audio). The waiver of cost sharing and copayments, effective May 12, 2020, is temporary and will expire upon the expiration of the President’s National emergency for the COVID-19 outbreak.

Copayments Waived for Telehealth Services

Effective May 12, 2020, all cost sharing and copayments will be waived for all covered in-network telehealth services. This temporary waiver will expire upon the expiration of the President’s national emergency for the COVID-19 outbreak.


COVID-19 Resources

These government resources are updated often:

Centers for Disease Control (CDC)


Massachusetts Department of Public Health

State of Rhode Island Department of Health