Telehealth from Teladoc® and from US Family Health Plan providers

Since April 1, 2020, US Family Health Plan has provided access to virtual health care for certain urgent, non-emergency concerns using Teladoc®. Learn more. 

Important Information About COVID-19 Vaccinations

August 24, 2021 Massachusetts has scheduled dozens of community-based pop-up clinics to expand access to the COVID-19 vaccine. Find one near you at

June 1, 2021 Massachusetts has expanded its homebound vaccination program.  If you or a loved one can't get to a vaccine site, call 833.983.0485 to schedule an appointment.

Other residents can visit to find locations, book appointments, and learn about walk-in visits.

April 29, 2021 Everyone 16  and older who lives, works, or studies in Massachusetts is eligible for the COVID-19 vaccine. Get notified about appointments near you at

April 7, 2021 As of April 5, Massachusetts residents age 55 and over and residents with one certain medical condition are eligible for the COVID-19 vaccine. As of April 19, all residents age 16 and over will be eligible for the vaccine.

March 17, 2021 Starting Monday, March 22, in Massachusetts, residents age 60 and over, as well as public-facing workers such as grocery-store employees, will be able to book COVID-19 vaccination appointments.

Massachusetts residents are urged to pre-register at  for an appointment at a mass vaccination site.

Rhode Island residents can sign-up for vaccinations at state-run vaccination sites or learn how to obtain vaccinations at local pharmacies at

March 11, 2021 A new Massachusetts online preregistration system launches Friday, March 12. The system will make it easer for Massachusetts residents eligible to receive the vaccine to book an appointment at one of seven mass vaccination sites. Preregister starting March 12 at

All Massachusetts residents may preregister, but only those who are eligible to receive the vaccine may book an appointment.

The current Vaxfinder website at will still be available for booking appointments at other sites.

February 17, 2021 In Massachusetts, people age 65 and older are eligible to receive the COVID-19 vaccine starting February 18 as part of Phase 2, Group 2. Go to for more information.

February 5, 2021 The Massachusetts Vaccine Scheduling Resource Line for residents age 75 and older is now available to older residents who don't have internet access or can't use the Massachusetts vaccination-scheduling website. Call 2-1-1 to access.

US Family Health Plan of Southern New England is following guidelines from the Centers for Disease Control and Infection (CDC), the Commonwealth of Massachusetts, and the states of Rhode Island, New Hampshire, and Connecticut as to the timing and distribution of COVID-19 vaccinations. You can see that information at:




New Hampshire

Rhode Island


Important COVID-19 Information

If you have symptoms of COVID-19, have been in close contact with a person sick with COVID-19, or traveled to an area with widespread or ongoing community spread of COVID-19, do not make an appointment or walk into your provider's office. Instead, stay at home and call your provider's office so they can assess your symptoms. Members may also call the 24-Hour Nurse Advice Line at 1.866.767.4546.

Addition of Audio-Only Health Care Visits

US Family Health Plan is now covering audio-only telehealth services. This allows members to continue care with in-network providers who may not usually use telemedicine. It allows members who don’t have in-home technology, such as smartphones or computers, or who are in rural areas without broadband internet, to access care. 

All cost sharing and copayments will be waived for audio-only telehealth services, just as they have been waived for other telehealth services (requiring both live video and audio). The waiver of cost sharing and copayments, effective May 12, 2020, is temporary and will expire upon the expiration of the President’s National emergency for the COVID-19 outbreak.

Copayments Waived for Telehealth Services

Effective May 12, 2020, all cost sharing and copayments will be waived for all covered in-network telehealth services. This temporary waiver will expire upon the expiration of the President’s national emergency for the COVID-19 outbreak.


COVID-19 Resources

These government resources are updated often:

Centers for Disease Control (CDC)


Massachusetts Department of Public Health

State of Rhode Island Department of Health